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  1. Jim O.

    I wanted to thank you for helping me get to the bottom of the LP adaptor mystery on my Real Fyre insert. When I told the local dealer that you had located one in only a couple of hours, they sheepishly responded that they had already located the missing adaptor and it was on its way to my plumber....guess they forgot to tell the customer that paid for the insert .....hmmmm. But I hope that I am out of the woods for now and don't need to bother you again. Your customer service and responsiveness was outstanding; if there is anyone I can direct that praise to at Real Fyre of RH Peterson, send me a contact name and I'll be happy to provide my personal perspective on what excellent customer service looks like.

  2. Marshall Day

    I've owned a FireMagic grill for about 7 years. Recently it stopped working as no propane gas was getting to the igniters. I couldn't figure out the problem and called Lloyd for help. I live in north Georgia and Lloyd is in south Florida but, nevertheless he made some calls and a few days later a young man came to my house and fixed the problem. The young man would not accept any payment for his work. I would characterize this as awesome customer service. If you take care of a customer when you're not legally required to and you do it in a timely and efficient manner, then you build a bond with the customer that is extremely strong. We have really enjoyed our FireMagic grill and I will be a customer for life. Thank you, Lloyd.

  3. Laura Smaglo

    I want to thank Sergio and everyone I spoke with there in helping me choose my RealFyre G52 vented log set. The plumbers were finally able to make it here today to get the line in and the burner set up. Being my usual borderline OCD self I wanted to put the lava rock, sand, etc in myself. The assisted by lifting the heaviest back log for me since I recently hurt my already bad back. I wanted to send photos so you could see how beautiful it is! I absolutely LOVE it! And just in time- it snowed here in the Pittsburgh area so I get to enjoy it today. I’m amazed at the heat it throws for a vented log set- it really takes the chill off the room and looks beautiful. It will look more amazing once I’m able to save up the money for new fireplace doors and get the outside brick cleaned. I opted to paint the inside of the firebox with high heat black paint and it makes the fire look even better. Thank you for all your patience with my many questions, for your great sale price, free shipping and no tax. That made it possible for me to enjoy something I’ve been waiting 10 years for!! If any of my jealous friends want a set I will be sure to recommend you to them.
    Again- thank you so very much for making my dream come true!!

    kindest regards, Laura Smaglo

  4. George

    Great service from your company on my gas log order. Very prompt delivery, and exactly what I wanted. Matt was very helpful, answered all our questions, etc. Thanks and have a Merry Christmas!