Marshall Day I've owned a FireMagic grill for about 7 years. Recently it stopped working as no propane gas was getting to the igniters. I couldn't figure out the problem and called Lloyd for help. I live in north Georgia and Lloyd is in south Florida but, nevertheless he made some calls and a few days later a young man came to my house and fixed the problem. The young man would not accept any payment for his work. I would characterize this as awesome customer service. If you take care of a customer when you're not legally required to and you do it in a timely and efficient manner, then you build a bond with the customer that is extremely strong. We have really enjoyed our FireMagic grill and I will be a customer for life. Thank you, Lloyd.