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  1. shawn harrold

    Customer service is far too rare in our society. So, when exceptional
    customer service is received, it should be recognized. Today I placed an
    order for 4 grill knobs. I made a comment online requesting quick service if
    possible. Within minutes I was provided with the USPS tracking number. By
    this evening, I can already see expected delivery date on the USPS site.

    I can't tell you how much I appreciate your professionalism and customer
    service. You have certainly made an impression on this customer. Thank you
    for a job well done.

  2. Isaac Y.

    I wanted to express my gratitude for changing my order and getting it out so quickly. The hose and regulator got here before the weekend in time for my daughter's 16th birthday party. I really appreciate it and will be bringing all my business, as well as anybody I talk to, to you guys. Great customer service is still hard to find these days, but not at Grill and Patio! Thanks again!

  3. Richard

    In 2007, I purchased a Fire Magic 36” Monarch Magnum grill. Recently, my ignition switch failed and I went “online” to find a part. Lacking any general “handyman” skills, I was a bit concerned about my ability to fix the problem (even if I found the right part). However, I was blessed to find Grill & Patio in my online search. I called during the off hours and spoke with the owner, Lloyd. Lloyd generously offered me advice, coached me through the install, and answered all of my “dumb questions”. What a great company and what fabulous customer service.

  4. Dave


    I dropped Lloyd an e-mail, but wanted to do the same for you. You and the
    team have been great. Responsive, friendly, everything one could ask for.
    As I told Lloyd, I will surely be back when needs arise.

    Happy Holidays,